How to check Ford service history (Digital Service Record)
Ford has replaced printed service books with a Digital Service Record (DSR) for vehicles sold since 2022. Owners can view it in the Ford app or their Ford Account and download a printable copy. Older Fords usually have a paper service book, and many Fiestas, Focuses and Kugas have been serviced outside Ford’s dealer network, so the invoices matter as much as the official record.
By CarKept · Manufacturer guidance checked
View the Digital Service Record in the Ford app or Ford Account
Ford says the DSR is the vehicle’s online record of service history, replacing printed booklets since 2022. It is updated automatically when scheduled services, extended service items or body inspections are completed. You can view it in the Ford app or your Ford Account once the vehicle is added, and download a printable version from your Ford Account.
If an entry is wrong, Ford says to contact your nearest Ford dealer.
What non-Ford garages can add
Ford says non-Ford garages can add services to the DSR if they use a Ford Service Info account. Not every independent garage does. For each independent visit, keep the garage’s own invoice as well: it shows what was done and at what mileage, whether or not the work appears on the DSR.
Older Fords and paper service books
Fords sold before the DSR came in usually have a printed service book. Ford advises keeping the original book, since its records are important documentation of the car’s service history, and recommends that sellers pass it on to the new owner. A replacement book from a dealer will not contain the earlier entries, so recover the individual invoices instead.
You can also ask a Ford dealer for a printed copy of the DSR where one exists.
Buying a used Ford: what to ask for
For a newer Ford, ask the seller for a DSR printout from their Ford Account. For an older one, ask for the service book and the invoices behind each stamp. In both cases ask for invoices from any independent garage.
Compare the dates and mileages with the car’s MOT history, and ask about any long gaps.
Keep your Ford service history together
Upload invoices, service book pages or a dealer printout as photos or PDFs — whatever paperwork you have. Review the details, save a dated record and ask the garage to confirm its work. Sign in and confirm ownership first; claims are reviewed.
An uploaded invoice is marked Invoice attached. Garage confirmed means the garage has separately confirmed the work. CarKept does not retrieve private manufacturer records automatically.
Frequently asked questions
- Do new Fords have a service book?
- Ford says its Digital Service Record has replaced printed service booklets since 2022. The record can be viewed in the Ford app or Ford Account, and a printable version can be downloaded from the Ford Account.
- Can an independent garage add to Ford’s Digital Service Record?
- Ford says non-Ford garages can add services to the DSR if they use a Ford Service Info account. Not all do, so keep the garage’s invoice as well.
- Can I check Ford service history by registration?
- A registration retrieves the car’s MOT history here, but not Ford’s Digital Service Record. Ask the owner for a printout from their Ford Account or a Ford dealer, and for invoices covering any independent servicing.